Membership Check-In
The membership check-in module is found by going to 'Memberships' -> 'Member Check In' and is used to validate and record membership usage.
Location
Upon opening the membership check-in for the first time you will be asked to choose a scanning location. This is entered as a facility and room. The room location is optional.
This setup will be used to validate whether or not the membership card being scanned is accepted at the location you are at. For example, if a pool membership card is scanned at the gym an alert would display as 'Invalid'.
In this example you can see that the 'Silver Sneakers' membership is offered at the 'Clinton Township Senior Center' facility. This is found in the membership setup. Since the scanning location is also set to 'Clinton Township Senior Center' the members card scanned as 'Valid'.
If we change the location of the membership and re-scan the members card you can then see that the alert now says 'Membership Not Valid for this Location'.
You can change the scanning location at any time by pressing 'Change Location'.
Types of Alerts
The check-in module will display a variety of alerts based on the status of the membership being scanned.
Valid | Membership has a status of 'VALID', location of membership matches scanning location, member is at least 18 years of age |
Invalid Location | Membership location does NOT match scanning location |
On Hold | Membership status set to 'On Hold' |
Suspended | Membership status set to 'Suspended' |
Expired | Membership status set to 'Expired' |
Canceled | Membership status set to 'Canceled' |
Not Effective | Membership begin and end dates fall outside the scan date |
Minor | Membership belongs to person under the age of 18 |
You can enable audible alerts under 'Setup' -> 'System Defaults' -> 'Default Setup' -> 'Memberships'. This feature is not recommended for those who use RecPro over a remote desktop connection as it greatly hinders performance.
You can also customize what each voice alert says under 'Setup' -> 'Device Manager' -> 'Member Check-in Voice Alerts'.
Data Fields
You can also control what type of customer data is shown on the check-in screen after each scan. These toggles are found under 'Setup' -> 'System Defaults' -> 'Default Setup' -> 'Memberships'. Keep in mind that these toggles affect both the 'Member Check In' and 'Member Check In with Drop In'.
- Zoom Member Photo - If a member photo exists it will be shown with a 50% zoom. The zoom will focus on the center of the photo so headshots must be centered for this feature to work properly.
- Display Balance*** - The account open and overdue balances will display when checked.
- Display Account Credit*** - The account open credits will display when checked.
- Display Gender - Determines whether or not the members gender is shown.
- Display Age/Birthdate - Determines whether or not the members age and birthdate are displayed.
*** Indicates a field that can degrade check-in performance due to being data intensive. Turn off to improve check-in speed.